SSP MCL

Resident & Visitor Parking

Residents have an allocated bay for their property and should clearly display their parking permit.  Please Note: Bay numbers within the car park DO NOT match with apartment numbers.  If you are new owner or resident, please ensure that you check your permit for the correct bay number linked to your property.  Permits must be displayed at all times

There is a small visitor parking provision at the front of the administration building available on a first come first served basis. To use the visitor parking it’s essential you obtain a visitor parking voucher or display a permit and timeclock.

UPDATE TO VISITOR PARKING – November 2018 –  Click here to download the Update Letter for Visitor Parking November 2018

Up to 24hr Visitor Parking (Scratch Cards)
You can now purchase Visitor Scratch Cards up to a maximum of 90 (9 books of 10) per 12 month rolling period.
Visitor Scratch Cards are issued in books of ten only. They can be purchased online by clicking here

Short Stay (Up to 4hrs) Visitor Parking (Via Permit and Time Clock)
You can now purchase a visitor parking permit and time clock. Each parking permit and clock allows short term visitor parking for up to 4hrs daily. You can only apply for 1 visitor parking permit per property (valid for 12 months) and they can be purchased online by clicking here

Once purchased permits and/or scratch cards will be hand-delivered to the letterbox of the resident in The Pavilion, Administration or Ivory Building. If you would like them posted via Recorded Delivery to an alternative address, please click the relevant delivery option at checkout, otherwise these will be hand-delivered to your letterbox within 48hrs of ordering.

Long Term Visitor Parking (72hrs to 7days)
There are 2 Long Term Visitor Parking Bays located to the right-hand side of the Administration Building marked ‘Long Stay Bay 1’ and ‘Long Stay Bay 2’.
You can now book a Long Stay Bay for any duration from 72hrs to 7 days for £2 per day. This is restricted to 2 bays within the carpark. The online calendar will advise whether bays are available (booking must be made at least 3 days in advance) To book please click here

Notes:

  • Bookings are restricted to 21 days per year per property (to ensure all residents can have a long stay visitor).
  • Bookings will be manually checked by NRM before they are authorised, and you pay for your booking.
  • Bookings have to be made atleast 3 days in advance (to allow for checking / payment / confirmation process)
  • You must ensure you / your visitor has moved their car before 11:59pm on the last day to ensure space is available for next hirer.

Carers’ Parking Permits

Carers’ parking permits will be issued free of charge if you meet certain criteria. The carer’s permit entitles the parking of carers’ vehicles for those residents living within The Pavilion, Administration or Ivory Buildings who require regular assistance in the provision of care whether from family, friends or professional carers.
Requests for Carer Parking Permits in the first instance should be via email to sspmcl@nrmltd.co.uk with supporting evidence from a Medical Practitioner that assistance in the provision of care is required by a resident.

Contractor Parking
Commercial sign-written contractor vans can park in the visitor parking bays to the front of the Administration building without displaying a visitor permit from 7am-7pm Mon-Fri.
It is good practice for them to display a letterhead/business card showing the property they are working in and a contact number should the Caretaker (Steve Ryan) or NRM require to contact them.
If however they are parking a normal, unmarked passenger vehicle, they would need to display a valid visitor permit or scratch card.

Loading / Unloading / Deliveries

No parking is permitted outside of marked bays.  There are double yellow lines along with no loading marks on the kerbs.  If you have a delivery that needs unloading, park in a bay with Hazzard Lights on.  These vehicles will be given 10 mins grace period to complete their task. Any parking on Double Yellow Lines or Grass Areas will result in an immediate PCN being issued.

Parking is enforced by Norwich Traffic Control. You can contact them directly via:

Additional Notes:

  • Steve Ryan the onsite caretaker has no involvement in parking permits / vouchers.  He is unable to take bookings or sell vouchers / permits etc.
  • Please be aware that the use of permits and scratch cards is monitored. Where evidence is found that the permit or scratch cards are being used incorrectly the resident will be given the opportunity to provide a satisfactory explanation of the circumstances or agree actions to rectify the situation. Action will be taken by the Management Company if no satisfactory response is received.
  • Refunds will not be made on any unexpired portion of a parking permit or unused scratch cards.
  • The permit or scratch card must be displayed on the near side of the windscreen, so that it can be read from the outside of the vehicle.
  • A permit or scratch card does not guarantee a visitor parking space. If no visitor parking spaces are available, this does not justify a parking contravention.
  • Any breach of the Terms and Conditions of use of the visitor parking bays / scratch cards may result in the issue of a Parking Charge Notice.
  • Visitor Parking must only be used by visitors to The Pavilion, Administration or Ivory Buildings and cannot be used by residents to park additional vehicles.